You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Free Shipping to Most Countries
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
30-Day Hassle-Free Returns.
Our team usually answers your questions within 24 hours
1. The brightness percentage shown on the LCD screen is the average brightness of all four colors: white (W), red (R), green (G), and blue (B). It doesn’t represent just one color but combines all of them.
For example: If white (W) is at 50%, red (R) at 50%, green (G) at 100%, and blue (B) at 100%, the screen will display 75% brightness. This is calculated by averaging the brightness levels of all four colors.(Additionally, the light will display the 75% brightness only after it has fully completed its fade-in process.)
2. This light cannot retain the current time after a power outage; it only remembers the mode that was active before the power loss. After the power is restored, you will need to reset the current time for the light to function properly.
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