Common Questions(FAQ)

1.How to Redeem Points?

For each dollar you spend shopping at Seaoura, you'll accumulate a single point. Explore the complete details of our rewards structure on the dedicated page.

You accrue points through various activities, including:

1.Join in Seaoura: Gain 10 points simply for signing up.

2.Making Purchases: Earn 1 point for $1 spent on your orders.

3.Sharing Products Online: Post Seaoura items on your social platforms （Facebook） and receive 10 points per post.

4.Follow on instagram: Follow Seaoura on Instagram and earn 10 points.

5.Follow on TikTok: Follow Seaoura on TikTok and earn 10 points.

6.Post a product review：Get 10 points for each product review approved by Seaoura. Ensure written remarks have a minimum of 120 characters, or include one image alongside at least 60 characters.

After logging in, you can view the current points you have earned.

 

2.Redeeming your points is simple:

1.Log into your account.

2.Go to the Rewards Dashboard.

3.Select your reward.At checkout: Choose the selected reward to apply the points deduction automatically.

 

3.Will my points expire?

Yes. Seaoura points remain valid for only 1 year from your registration date (based on GMT timezone).

Important reminders:

  • Unused points expire automatically upon expiration;

  • If you request a refund after expiration, any points already used cannot be restored.

 

4.Can I get points for previous orders?

We understand how this can happen. If you placed an order after joining our rewards program but accidentally weren't logged in, please send us a message—we’ll try to add these points retroactively where possible. However, orders completed before you became a program member don’t qualify for points.

 

5.Will I get my points back if I return an item purchased with points?

Absolutely. Returned items trigger automatic reimbursement of the points spent. Your loyalty balance will reflect the returned points after we finalize your return.

 

6.How do I cash in my points when I'm checking out?

Ensure you’re signed in prior to shopping. During checkout, your eligible rewards will display. Choose your desired points redemption, and the discount will apply instantly.

 

7.Where're My Points? Let's Figure This Out!

Common reasons your points might be MIA after an order:

❶ Did you check in when you bought stuff?

→ Make sure you were logged into your account at checkout. If you shopped as a guest, those points are floating in cyberspace with nowhere to land! 

❷ Is your order even on the move yet?

→ Points don't magic themselves into your account until your shipment actually ships. No tracking number? No points. Period. (Yeah, we wish it was instant too!)

❸ Give the system a hot minute

→ Even after shipping, points can take 2-5 business days to show up. Tech gremlins happen – refresh your app or kick back with coffee while the system catches up. Pro tip: Some stores take up to 7 days!

❹ Was your order playing by the rules?

→ Points vanish like poofif items get canceled, or if you bought stuff like gift cards or memberships that don’t earn points. Always peek at the fine print!